- info@afsdot.com
- 307-314-1497
Last Updated: August 26, 2026
At Arctic Fox Solutions Inc., doing business as AFS DOT, we aim to provide clear, reliable, and efficient support for trucking business formation, authority, compliance, tax, registration, and business services.
Because many of our services involve government filings, third-party providers, administrative processing, and time-sensitive work, refund eligibility depends on the status of the service at the time a refund is requested.
This Refund Policy explains when refunds may or may not be available.
A refund may be considered if:
Refund requests should be submitted as soon as possible after purchase.
Once processing has started, some or all fees may become non-refundable.
The following fees are generally non-refundable once incurred:
AFS DOT cannot refund fees that have already been paid to a government agency or independent third-party provider.
If work has already started on your order, any refund may be reduced by the amount of work completed.
This may include:
If the service has been substantially completed, the service fee may be non-refundable.
Once a filing has been submitted to a government agency, the related service fee is generally non-refundable.
This may include filings such as:
A refund will not normally be issued because a government agency:
Final approval decisions are controlled by the applicable government agency.
BOC-3 fees may become non-refundable once:
Because BOC-3 services may involve an independent process-agent provider, third-party charges may not be refundable.
Registered Agent services are generally provided on an annual basis.
Once service has been activated for a state, the annual Registered Agent fee may be non-refundable.
If cancellation is requested before activation, a refund may be considered depending on whether any administrative or third-party costs have already been incurred.
Refund eligibility for compliance services depends on whether the service has begun.
These services may include:
If compliance review, setup, enrollment, document preparation, or monitoring has already started, all or part of the service fee may be non-refundable.
Consortium enrollment fees may become non-refundable once:
Testing fees already incurred are non-refundable.
For services such as:
Refunds may not be available after filing preparation, submission, bookkeeping work, payroll processing, or other administrative work has started.
Government tax payments and filing fees are non-refundable through AFS DOT.
Dispatch fees may be non-refundable once dispatch services have begun.
This may include:
AFS DOT does not guarantee specific loads, rates, revenue, or profitability, and dissatisfaction with market conditions does not automatically qualify for a refund.
ELD-related refunds may depend on the policies of the third-party ELD provider.
Once an ELD account, device, subscription, or service plan has been activated, applicable fees may be non-refundable.
Any hardware return may be subject to the provider’s separate return policy.
Insurance premiums, deposits, broker fees, or related charges may be governed by the insurance provider’s own cancellation and refund policies.
AFS DOT cannot guarantee refunds for amounts paid to an insurance company, broker, or third-party agency.
Freight factoring applications and agreements may be handled by independent factoring companies.
Any fees, reserves, advance amounts, termination charges, or other financial terms are governed by the factoring provider’s agreement.
AFS DOT is not responsible for refunding third-party factoring charges.
Fuel card programs may be provided by third parties.
Fees associated with:
may be subject to the provider’s separate refund or cancellation policy.
Permit fees are generally non-refundable once:
Permit denial or changes in travel plans do not necessarily make fees refundable.
Load board fees may become non-refundable once access has been activated or a subscription has started.
Third-party load board subscriptions are subject to the provider’s own cancellation and refund policies.
Fees for completed bookkeeping or payroll work are non-refundable.
If a recurring service is canceled, the customer may remain responsible for work already completed during the current billing period.
AFS DOT is not responsible for refunds when delays, rejections, or additional work result from:
Additional fees may apply if corrections, amendments, or new filings are required.
If you believe you were charged more than once for the same service, contact us immediately.
Verified duplicate payments will be reviewed and corrected.
To cancel a service, contact AFS DOT as soon as possible.
Cancellation does not automatically guarantee a refund.
Refund eligibility will depend on:
To request a refund, contact:
Email:
info@afsdot.com
Please include:
We may request additional information before reviewing your request.
Refund requests are reviewed individually.
Approval of one refund does not create an obligation to approve similar requests in the future.
If a refund is approved, the refundable amount will be based on the portion of the service that has not yet been completed and any non-refundable expenses already incurred.
Approved refunds will generally be returned to the original payment method when possible.
Processing times may vary depending on:
AFS DOT is not responsible for delays caused by banks or payment processors after a refund has been issued.
Before filing a chargeback or payment dispute, we encourage customers to contact us so we can review and attempt to resolve the issue.
Submitting a chargeback does not automatically cancel outstanding obligations for completed services, government fees, or third-party costs.
AFS DOT reserves the right to provide relevant transaction and service documentation to payment processors or financial institutions when responding to a dispute.
AFS DOT may update this Refund Policy from time to time.
Any changes will be posted on our website with an updated revision date.
The version in effect at the time of your purchase may apply to that transaction where required by applicable law.
If you have questions about this Refund Policy, contact:
Arctic Fox Solutions Inc. / AFS DOT
Address:
800 N KING ST STE 304 2474
WILMINGTON, DE 19801
Phone:
307-314-1497
Email:
info@afsdot.com
Website:
afsdot.com
